Privacy policy

Privacy policy for the use of the PetVet GmbH website

I. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is the:

PetVet GmbH
Reichsstraße 78
58840 Plettenberg
Germany

Phone: +49 (0) 2391 95191 - 97

E-mail: kundenservice@petvet-gmbh.de

Website: https://www.petvet-gmbh.de

II General information on data processing

1. scope of the processing of personal data

We only process our users' personal data insofar as this is necessary to provide a functional website and our content and services. The processing of our users' personal data only takes place regularly with the user's consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

2. legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

3. data deletion and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or erased if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

III Log files

You can visit our website without providing any personal information.

Every time you access our website, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider.

IV. Use of cookies

Our website uses so-called cookies. Cookies are small text files that are stored on a user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. The cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

As cookies are stored directly on your computer, you have full control over their use. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide whether to accept them individually, as well as prevent the storage of cookies and transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, deleting cookies may mean that you will not be able to use all the functions of this website to their full extent.

You can find out how to manage (including deactivating) cookies in the most important browsers by clicking on the links below:

Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Chrome: https://support.google.com/accounts/answer/61416?hl=de

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Unless otherwise stated below in the privacy policy, we only use these technically necessary cookies for the purpose of making our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.

Cookiebot

On our website, we use the consent management tool Cookiebot from the provider Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark; "Cookiebot").

The tool enables you to give your consent to data processing via the website, in particular the setting of cookies, and to make use of your right to withdraw consent you have already given.

The purpose of data processing is to obtain and document the necessary consent for data processing and thus to comply with legal obligations.

Cookies can be used for this purpose. The following information may be collected and transmitted to Cookiebot: anonymized IP address, date and time of consent, URL from which the consent was sent, anonymous, random, encrypted key, consent status. This data is not passed on to other third parties.

The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR.

You can find more information on data protection at Cookiebot at: https://www.cookiebot.com/de/privacy-policy/

V. Contact form and e-mail contact

1. description and scope of data processing

There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. This data is - as and if entered by the user - :

(1) Name

(2) E-mail address

(3) Subject

(4) Message

Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored.

Unless the content of the e-mail makes this necessary, the data will not be passed on to third parties in this context. The data will be used exclusively for processing the conversation.

2. legal basis for data processing

The legal basis for the processing of data transmitted in the course of using the contact form or sending an email is Art. 6 para. 1 lit. f GDPR. If the contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

3. purpose of data processing

The processing of personal data from the contact form or email is solely for the purpose of processing the contact. This also constitutes the necessary legitimate interest in processing the data.

4. duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For data sent via the contact form or email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified. If the content of the conversation (e.g. the conclusion of a contract) results in longer statutory retention obligations, these will be observed accordingly.

5. possibility of objection and removal

The user has the option to revoke their consent to the processing of personal data at any time. If the user contacts us via the contact form or email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

Simply send us an e-mail in which you inform us of the relevant request to kundenservice@petvet-gmbh.de .

All personal data stored in the course of contacting us will be deleted in this case.

VI. google analytics

We use the web analysis service Google Analytics 4 provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). We integrate Google Analytics 4 via the Google Tag Manager. Your data will only be collected by Google Analytics 4 with your consent.

Google Analytics 4 uses JavaScript and pixels to read information on your end device, as well as cookies to store information on your end device. The purpose of this is to analyze your usage behavior in order to improve our website. The access data is summarized by Google on our behalf into pseudonymous user profiles and transferred to a Google server in the USA. We will process the information obtained in order to evaluate your use of the website. We also use it to compile reports on website activity.

Google Analytics 4 also uses artificial intelligence such as machine learning to automatically analyze and enrich the data in connection with the evaluation. For example, Google Analytics 4 models conversions ("conversions") if there is not enough data available to optimize the analysis and reports. Google provides further information on this topic in the relevant Google documentation. Data analysis is automated with the help of artificial intelligence or on the basis of specific, individually defined criteria. You can also find more information on this in the relevant Google documentation.

The data collected as part of the usage analysis of Google Analytics 4 is enriched with data from the Google Search Console and linked with the data from Google Ads. The aim here is again to measure the success of our advertising campaigns.

Google Analytics 4 can process the following data:

Your IP address;
User ID and device ID;
Referrer URL (previously visited page);
Pages accessed (date, time, URL, title, duration of visit);
downloaded files;
clicked links to other websites;
Achievement of specific goals (conversions);
technical information (operating system; browser type, version and language; device type, brand, model and resolution);
approximate location (country, region and, if applicable, city, based on anonymized IP address).

We have made the following data protection settings for Google Analytics 4:

Anonymization of the IP address;
deactivated advertising function;
deactivated personalized advertising;
deactivated remarketing;
Retention period of 2 months (and no resetting of the retention period for new activity);
deactivated cross-device and cross-page tracking (Google Signals);
deactivated data sharing (especially Google products and services, benchmarking, technical support, account specialist).

Google Analytics 4 sets the following cookies for the specified purpose with the respective storage duration:

"_ga" (400 days) and "_gid" (24 hours): Recognition and differentiation of visitors by means of a user ID;
"_ga_0VDMXS9QWE" (400 days): Retention of the information of the current session.

We have concluded a data processing agreement with Google Ireland Limited for the use of Google Analytics 4.

If data is transferred to the USA, this is done on the basis of the EU-U.S. Data Privacy Framework (DPF). Google USA is certified under the DPF. Otherwise, the transfer of your data is based on your express consent in accordance with Art. 49 para. 1 lit. a GDPR.

VII Social media [facebook, Instagram, youtube, LinkedIn]

1. presences outside this website

In addition to our website, we can also be found on various social media. When you visit such a presence, personal data may be transmitted to the provider of the social network.

In addition to storing the specific data you enter in this social medium, the provider of the social network may also collect, process or use other information. The provider may collect, process and use the most important data of the computer system from which you visit the social network, for example your IP address, the processor type and browser version used, including plug-ins.

If you are logged into your personal user account with the respective provider while visiting such a medium, the provider can automatically assign the visit to this account. If you do not wish such an assignment, you must log out of your account before visiting.

For the purpose and scope of data collection by the respective medium and the further processing and use of your data there, as well as your rights in this regard, please refer to the respective provisions of the respective medium:

Facebook terms and conditions
Instagram terms and conditions
YouTube terms and conditions
LinkedIn terms and conditions

2. social plugins on this website

We use social network plug-ins on our website. The integration of social plug-ins and the data processing that takes place serves the purpose of optimizing the advertising of our products.

When social plugins are integrated, a link is established between your computer and the servers of the social network provider and the plugin is displayed on the page by notifying your browser, provided you have expressly consented to this. Both your IP address and the information about which of our pages you have visited are transmitted to the provider servers. This applies regardless of whether you are registered or logged in to the social network. Transmission also takes place for users who are not registered or not logged in. If you are connected to one or more of your social network accounts at the same time, the information collected can also be assigned to your corresponding profiles. When you use the plug-in functions (e.g. by clicking the button), this information is also assigned to your user account. You can prevent this assignment by logging out of your social media accounts before visiting our website and before activating the buttons.

The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 sentence 1 TTDSG i.V.m. Art. 6 para. 1 lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The social networks listed below are integrated into our website using social plugins. For more information on the scope and purpose of the collection and use of data as well as your rights in this regard and options for protecting your privacy, please refer to the providers' data protection notices linked above.

Facebook
Instagram

VIII Salesviewer

This website uses SalesViewer technology from SalesViewer GmbH to collect and store data for marketing, market research and optimization purposes on the basis of the website operator's legitimate interests (Art. 6 (1) (f) GDPR).

For this purpose, a javascript-based code is used to collect company-related data and use it accordingly. The data collected with this technology is encrypted using a non-reversible one-way function (so-called hashing). The data is immediately pseudonymized and is not used to personally identify the visitor to this website.

The data stored in the context of Salesviewer will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations.

You can object to the collection and storage of data at any time with effect for the future by clicking on this link https://www.salesviewer.com/opt-out to prevent the collection by SalesViewer® within this website in the future. An opt-out cookie for this website will be stored on your device. If you delete your cookies in this browser, you must click this link again.

IX. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

1. right to information

You can request confirmation from the controller as to whether personal data concerning you is being processed by us.

If such processing has taken place, you can request the following information from the controller:

(1) the purposes for which the personal data are processed;

(2) the categories of personal data that are processed;

(3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;

(4) the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the duration of storage;

(5) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;

(6) the existence of a right of appeal to a supervisory authority;

(7) all available information on the origin of the data if the personal data are not collected from the data subject;

(8) the existence of automated decision-making including profiling in accordance with Art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

2. right to rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must make the correction without delay.

3. right to restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

(1) if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;

(2) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;

(3) the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims, or

(4) if you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate reasons of the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. right to erasure

a) Obligation to delete

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

(1) The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

(2) You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.

(3) You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.

(4) The personal data concerning you has been processed unlawfully.

(5) The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.

(6) The personal data concerning you were collected in relation to information society services offered in accordance with Art. 8 para. 1 GDPR.

b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) GDPR, it shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

c) Exceptions

The right to erasure does not exist if the processing is necessary

(1) to exercise the right to freedom of expression and information;

(2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

(3) for reasons of public interest in the area of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR;

(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or

(5) for the assertion, exercise or defense of legal claims.

5. right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the controller.

6. right to data portability

You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where

(1) the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and

(2) the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object in connection with the use of information society services by means of automated procedures using technical specifications.

8. right to revoke the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

9. automated decision-making in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

(1) is necessary for the conclusion or performance of a contract between you and the controller,

(2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or

(3) with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.

In the cases referred to in (1) and (3), the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

10. right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.